1. Aboutthis

This document sets out the policy of Fitness and Lifestyle Group (Thailand) Co., Ltd., its related companies and Jetts franchised Clubs (collectively, “Jetts”) relating to the privacy of your personal information (“Privacy Policy”). 

Jetts is committed to protecting the privacy of personal data that Jetts collects and receives, in accordance with the Personal Data Protection Act B.E. 2562 (“PDPA”) and related laws. 

This Privacy Policy applies to all your dealings with Jetts whether at one of Jetts’ clubs, Jetts’ support office or via Jetts’ Thailand website (www.jetts.co.th). 

This Privacy Policy seeks to explain: 

• the kinds of personal information Jetts collects & holds; 

• how Jetts collects and holds your personal information; 

• why Jetts collects, holds, uses and discloses your personal information; 

• how you may access and seek the correction of your personal information as held by Jetts; 

• if Jetts is likely to disclose your personal information to overseas recipients and the countries in which such recipients are likely to be located (if it is practicable to specify those countries in this policy). 

By using Jetts’ Thailand website www.jetts.co.th, completing any membership application forms, personal trainer forms, competition entry forms and filling any forms in the franchisee recruitment process, you accept this Privacy Policy and expressly consent to Jetts’ collection, use and disclosure of your personal information in the manner described in this Privacy Policy.  

2. Your Personal Information 

Jetts only collects personal information (being information that identifies or could reasonably identify an individual) where Jetts considers it to be reasonably necessary for Jetts’ functions and activities.  Jetts may collect such information both directly from you and indirectly from other sources who are legally entitled to disclose information, or through the club’s service technology.  

Jetts collects personal information to deliver our products and services to members including in circumstances when: 

• Processing and managing membership and franchisee applications; 

• facilitating members’ & casual members’ gym access; 

• conducting marketing activities, research & special offers; 

• accurately identifying who is using Jetts’ services; 

• communicating with members, franchisees & website visitors to Jetts’ website and online enquiries; 

• profiling our members & their interests; 

• operating Jetts’ business; and / or 

• transferring memberships between clubs as per Jetts’ transfer policy. 

The types of information Jetts collects include: 

• name-surname, ID card number, facial photos, age, gender, date of birth & next of kin; 

• health information (height, weight, medical conditions); 

• Biometrics data or facial recognition data; 

• health and fitness goals; 

• license and banking details; 

• contact details (including phone, fax and e-mail); 

• views and opinions; and 

• responses to forms and surveys (if any). 

3. Your Sensitive Information

Sensitive information is information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional or trade association, membership of a trade union, details of health, disability, sexual orientation, biometric data or criminal record. 

It is Jetts’ policy to only collect your sensitive information where it is reasonably necessary for Jetts’ functions or activities, and either you have given your explicit consent, or Jetts is required or authorized under law to do so. 

4. HowJettscollects your personal information 

Jetts will solicit your personal information by lawful and fair means directly from you unless it is unreasonable or impracticable to do so.  

Jetts will collect personal information directly:  

• by email; 

• over the telephone (including calls and SMS); 

• via social media and over the intranet (including surveys); 

• by written correspondence (such as letters, faxes); 

• on hard copy forms (including registration forms, competition entry forms and surveys); 

• in person;  

• through Jetts’ website (online purchases, web form submission or participation in a live chat); 

• electronic systems such as applications and use of the club access card; and 

• through Jetts’ security surveillance cameras. 

Jetts may collect information from third parties including: 

• your personal trainer; 

• market researchers & direct marketing providers; 

• parents or guardians of underage members; and 

• our current members (refer a friend). 

5. Unsolicited personal information

Unsolicited personal information is personal information Jetts receives that Jetts has taken no active steps to collect (such as a job application sent to Jetts by an individual on their own initiative, rather than in response to an advertisement).  

Jetts may keep records of unsolicited personal information if the information is reasonably necessary for one or more of Jetts’ functions or activities. If not, it is Jetts’ policy to destroy the unsolicited information or ensure that the information is de-identified, provided it is lawful and reasonable to do so. 

6. Using your personal information

The main purposes for which Jetts collects, holds, uses and discloses personal information are to provide services and benefits to members, and to grow Jetts’ membership.  

Jetts collects information to service its members.  Jetts can use your information to: 

• process applications for memberships, franchisees & prospective franchisees; 

• understand Jetts’ members’ needs and requirements; 

• manage & run Jetts’ website & social media platforms;  

• providing you with information about Jetts’ services; 

• delivering or enhancing Jetts’ products and services; 

• help Jetts maximize the benefits provided to members; 

• any other purpose directly related to Jetts’ business and for which you have provided consent (where it is reasonably required by law). 

Jetts’ website requires subscriptions or registrations to use certain services, functions or content. You will know what information is being collected via these processes when you complete the relevant forms and provide the required details prior to submitting the application. Jetts will collect data relating to any transactions you carry out through Jetts’ website and the fulfilment of your order. 

Jetts may also use your data to monitor for any unauthorised use of Jetts’ website, content or subscriptions to Jetts’ services. 

7. Purpose of collection

If Jetts collects personal information for a purpose (the “Primary Purpose”), Jetts will not use or disclose the information for any other purpose (the “Secondary Purpose”) unless: 

• you would have consented to the use or disclosure of the your personal information; or 

• in relation to the use or disclosure of your personal information: 

   

• you would reasonably expect Jetts to use or disclose your information for the Secondary Purpose and the Secondary Purpose is related to the Primary Purpose (not sensitive information) or directly related to the Primary Purpose and conducted only with your explicit consent or as strictly permitted by law (sensitive information) or;  

• use or disclosure is required or authorized under Thai law or a court; 

• a permitted situation exists in relation to Jetts’ use or disclosure of the information; 

• a permitted health situation exists in relation to use or disclosure of the information; or 

• Jetts reasonably believes that the use or disclosure of the information is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body. 

If Jetts uses or discloses your information because Jetts reasonably believes that the use or disclosure of your information is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body, Jetts will make a written note of the use or disclosure.  

8. Do you have to provide personal information? 

You can refuse to provide personal information. However a refusal may mean that the service you requested is not provided or membership will be refused or forfeited.  

9. Sharing your personal information 

Jetts may use and disclose personal information for related purposes to third parties. Types of organisations to whom Jetts may disclose your personal information includes:  

• various law enforcement agencies and governments for security, customs and immigration purposes; 

• banking service providers; 

• rewards partner program providers; 

• professional or government organisations; and 

• Jetts’ contracted service providers including: 

• information technology service providers; 

• planning research and development providers; 

• third-party service providers for customer satisfaction surveys and feedback management; 

• conference organisers; 

• marketing and communications agencies; 

• mailing houses, freight and courier services; 

• printers & distributors of marketing material; 

• debt collectors and banks; 

• personal trainers; and 

• external advisers (recruiters, auditors & lawyers). 

Jetts does not rent, sell or exchange your personal information to third parties without your prior approval. 

10. Government Identifiers

Jetts does not adopt, use or disclose government related identifiers (such as a ID card number or driving licence number) as Jetts’ own identifier for you unless: 

• it’s required/authorised by law or court order; 

• it’s reasonably necessary to verify your identity; 

• it’s reasonably necessary to fulfil Jetts’ obligations; or 

• Jetts reasonably believes it is reasonably necessary for one or more enforcement related activities. 

11. Cookies

To improve Jetts’ services, Jetts sometimes collects de-identified information from web users. The information collected does not identify an individual but does help Jetts to analyse and improve its web services. When you visit Jetts’ website, a record of your visit is logged and the following data is supplied by your browser: 

• your IP address and/or domain name; 

• your operating system (type of browser & platform); 

• the date, time and length of your visit; and 

• the resources you accessed or downloaded.  

Jetts uses this information to customize the website for visitors and to collect data for analysis, quality control, administration and improving the website. It is not used for any other purpose. Aggregated data may be shared with third parties. 

You can stop your browser from accepting new cookies or disable cookies altogether by changing your browser preferences. 

12. Links to other websites

Links to third party websites that Jetts does not operate or control are provided for your convenience. Jetts is not responsible for the privacy or security practices of those websites. Third party websites should have their own privacy and security policies which Jetts encourages you to read before supplying any personal information to them. 

13. Direct Marketing

If Jetts holds your information, Jetts may use or disclose that information (other than sensitive information) for direct marketing if: 

• Jetts collected the information from you; and 

• you would reasonably expect Jetts to use or disclose the information for that purpose; and 

• Jetts provided you with a simple way to opt out of receiving direct marketing from Jetts; and 

• you have not made such an opt out request to Jetts. 

Jetts may also use or disclose your information (other than sensitive information) for direct marketing if: 

• Jetts collected the information from you and you would not reasonably expect Jetts to use or disclose the information for that purpose or someone other than you; and 

• either: 

• you have consented to the use or disclosure of the information for that purpose; or 

• it is impracticable to obtain that consent; and 

• Jetts provided you with a simple way to opt out of receiving direct marketing from Jetts; and 

• in each direct marketing communication with you: 

• Jetts includes a prominent statement that you can request to opt out; or 

• Jetts otherwise draws your attention to the fact that you can request to opt out; and 

• you have not made such a request to Jetts. 

Jetts may only use or disclose your sensitive information for the purpose of direct marketing if you have provided prior explicit consent specifically for the use or disclosure of that information for direct marketing. 

Jetts may also use or disclose your personal information for direct marketing if: 

• Jetts is providing services under a formal service agreement or corporate contract with a third-party partner; and 

• Jetts collected your information in order to fulfill a specific obligation under that contract; and 

• the use or disclosure for marketing is directly necessary to meet  such an obligation and is conducted in accordance with your prior explicit consent where required by law; and 

• Jetts provides you with a clear and simple method to opt-out of receiving such communications at any time. 

If Jetts has collected the personal information that Jetts used to send you direct marketing material from a third party, you can ask Jetts to notify you of its source of information. It is Jetts’ policy is to do so unless it is unreasonable or impracticable. 

14. How to opt out of direct marketing

If Jetts uses or discloses your personal information for the purpose of direct marketing, you may request not to receive direct marketing communications from Jetts. 

If Jetts uses or discloses your personal information for the purpose of facilitating direct marketing by other organizations, you may request that Jetts does not use or disclose your information for this purpose. 

Jetts will give effect to your request not to receive direct marketing from Jetts or an entity facilitated by Jetts free of charge within a reasonable time after the request is made. 

15. Collection Notices

At or before the time of collecting personal information from you, or as soon as practicable afterwards, Jetts will take reasonable steps to notify you or to otherwise ensure that you are aware of: 

• the specific purposes for collection and processing; 

• the types of data collected and the duration of storage; 

• the identities of third parties or overseas recipients to whom the data may be disclosed; 

• your rights as a data subject under the PDPA; and 

• Jetts’ contact details. 

Jetts will generally include these matters in a collection notice. For example, where personal information is collected on a paper or website form, Jetts will include a collection notice, or a clear link to it, on the form or a separate follow up communication.  

Collection notices may provide more specific information than this Privacy Policy in relation to particular collections of personal information. The terms of this Privacy Policy are subject to any specific provisions contained in collection notices and in terms and conditions of particular offers, products and services. Jetts encourages you to read those provisions carefully. 

16. Protecting your personal information

Jetts stores information in different ways, including paper and electronic form. Jetts takes reasonable steps to protect it from misuse, interference, loss, unauthorized access, modification or disclosure including: 

• secure password protected databases for storage; 

• confidentiality requirements of staff; 

• security firewalls for access to Jetts’ systems; 

• servers kept at a secure location with limited access; 

• document storage security requirements; 

• granting access only to verified individuals; 

• access controls for Jetts’ buildings; 

• limiting the provision of personal information to third parties and subject to guarantees about use; and 

• training staff to deal with the information.  

Jetts cannot guarantee that personal information will be protected against unauthorized access or misuse and Jetts does not accept any liability for the improper actions of unauthorised third parties. 

Jetts will retain your personal information for as long as necessary to fulfil Jetts’ obligations to you, to protect its legal interests, to comply with laws or as otherwise stated to you when Jetts collects your personal information. 

Once Jetts is no longer required to retain your personal information, Jetts will take reasonable steps to destroy your personal information or to ensure that your personal information is de-identified. 

17. Disclosing your personal information overseas 

Jetts and Jetts group entities may disclose or transfer your personal information to other third party service providers operating outside Thailand who work with Jetts or one of Jetts’ suppliers, agents, or partners.  Jetts may also store your personal information on servers based overseas or in the “cloud” or other types of networked or electronic storage. 

Before disclosing or transferring your personal information to an overseas third party, Jetts will first take reasonable steps to ensure that: 

• The destination country or the recipient maintains an adequate level of personal data protection standards as prescribed by the PDPA; or 

• Jetts has implemented appropriate data protection safeguards (such as Standard Contractual Clauses (SCCs) or Binding Corporate Rules (BCRs)) to ensure the recipient is legally bound to protect your personal data in accordance with the standards required by the PDPA; or 

• The transfer is conducted under legal exemptions as permitted by law (such as having obtained your explicit consent for the transfer, or where the transfer is necessary for the performance of a contract). 

Personal information may be disclosed by Jetts to other Jetts entities and third parties in jurisdictions including: ASEAN, Australia, Europe, New Zealand and the United States of America. 

To make it easy for you to deal with Jetts and other Jetts entities and provide you with a more personal and consistent experience, Jetts may exchange and combine personal information with other Jetts entities for the purposes described in this Privacy Policy.  

Where your personal information is transferred, stored, or processed outside of Thailand, Jetts will ensure such transfer complies with the PDPA requirements, including using appropriate safeguards or obtaining your explicit consent where required by law.  

You acknowledge that, in the event that Jetts needs to send your personal data to recipients abroad where data protection standards may differ from those in Thailand, Jetts will take appropriate and necessary steps to ensure your data is protected securely in accordance with the PDPA standards, such as entering into standard contractual agreements with the data recipient. Furthermore, should a data breach occur abroad, Jetts will fully coordinate and assist you to the extent permitted by law. 

18. Anonymity

You have the option of not identifying yourself or using a pseudonym when dealing with Jetts provided that is it lawful and practicable. 

Jetts will try to accommodate a request for anonymity if possible.  However, your right to anonymity does not apply in relation to a matter if: 

• Jetts is required/authorized by law or court order to deal with identified individuals; or 

• it is impracticable for Jetts to deal with individuals who have not identified themselves. 

It is Jetts’ policy to enable you to access Jetts’ website and make general phone queries without having to identify yourself and to enable you to respond to Jetts’ surveys anonymously. 

In some cases however, if you don’t provide Jetts with your personal information when requested, Jetts may not be able to respond to your request or provide you with service. For example, you must identify yourself to become a Jetts member or franchisee. 

19. Accessing your personal information

You have the right, upon request, to access any of Jetts’ records containing your personal information. 

To request access to your personal information please contact the Privacy Officer. 

Jetts will respond to your request to access your personal information within a reasonable period of time. 

On the basis that it is reasonable and practicable to do so, Jetts will give you access to the information requested. 

If Jetts refuses your request to access personal information, Jetts will provide a written notice setting out the reasons for the refusal & how you can complain about the refusal. 

Reasons for a refusal may include if it: 

• poses a serious threat to life, health or safety; 

• would have an unreasonable impact on the privacy of others; 

• is frivolous or vexatious; 

• relates to legal proceedings; 

• reveals Jetts’ intentions or prejudices any negotiations; 

• would be unlawful; 

• is required or authorized by law or court order; 

• is likely to prejudice enforcement related activities; or 

• relates to a commercially sensitive decision process. 

When you make a request to access personal information, Jetts will require you to provide some form of identification (such as ID card, driver’s license or passport) so Jetts can verify that you are the person to whom the information relates. 

20. HelpJettskeep your personal information accurate 

Jetts will take reasonable steps to ensure Jetts’ records of personal information are accurate, up to date and complete. 

However, the accuracy of information depends to a large extent on the information you provide.  If you do not give Jetts all the personal information Jetts may require, or the personal information provided is inaccurate or incomplete, then the products, services and information Jetts provide may be affected.  

If you think there is something wrong with the information Jetts holds about you please contact the Privacy Officer to: 

• let Jetts know if there are any errors; and 

• keep Jetts up-to-date with any changes,  

and Jetts will try to correct your personal information.  

Jetts will respond to your request to correct your personal information free of charge and in a reasonable period of time.  If Jetts refuses your request, Jetts will provide you with a written notice setting out the reasons for the refusal and mechanisms available to complain about the refusal. 

If Jetts refuses to correct your personal information, Jetts will record your request along with the reasons for such refusal in our Record of Processing Activities (“ROPA”). This record will note that the information is contested as being inaccurate, out-of-date, incomplete, or misleading, ensuring your right to object is documented as required by the PDPA.. 

If Jetts does correct your personal information and Jetts has previously disclosed your personal information to a third party, upon your request, Jetts will notify that third party of the correction unless it is impracticable or unlawful to do so. 

21. Dealing with SPAM

Any electronic commercial message that Jetts sends will identify Jetts as the sender and will include relevant contact details and an unsubscribed facility.  If you do not wish to receive commercial electronic messages from Jetts, please contact the Privacy Officer. 

22. Resolving your privacy issues

If you have any issues you wish to discuss with Jetts or if you are concerned about how Jetts has collected or managed your personal information, please contact the Privacy Officer. 

23. Changes and access to this privacy policy

Jetts may, from time to time, review and update this privacy policy to take account of new laws and changes to Jetts’ operations.  Changes to this Privacy Policy will not affect Jetts’ use of previously provided information. 

This Privacy Policy is available on Jetts’ website at www.jetts.co.th.  A printed Privacy Policy can be obtained free of charge by contacting the Privacy Officer. 

24. Jettsprivacy officer 

Jetts Thailand privacy officer can be contacted at: 

• Email: [email protected] 

• Telephone: +66 (0) 2 441 4544 

• Post: 87/1 12th Floor, Capital Tower (All Seasons Place), Witthayu Road, Lumphini, Pathumwan, Bangkok 10330